Dupray Neat Steam Cleaner Recalled Due to Burn and Injury Hazards
Areazine synthesizes this Health Canada recall directly from Health Canada's official public data feed. See our methodology for full source attribution and refresh cadence.
Dupray Industries Inc. has recalled approximately 747,000 Neat Steam Cleaners in North America following reports of boiler ruptures that caused burns and other injuries.
What this Health Canada recall tells you, and what most readers miss
This notice was issued by Health Canada on April 6, 2026 and geographically references North America. Its severity classification of "high" signals how the issuing agency weighs the risk of harm if no action is taken - "critical" and "high" tier alerts typically carry direct consumer actions, while "medium" and "low" tend toward informational guidance or monitoring advisories. The category it belongs to - Product & Food Recalls - determines the consumer-protection framework behind it, which shapes what remedies (refunds, replacements, repairs, or the recall itself) are available to affected consumers and which agency holds statutory responsibility for enforcement.
Most readers skim a notice like this, check whether they are personally affected, and move on. The more useful lens is to verify its scope, source, and timestamp, then compare related notices without assuming that one record proves a broader trend.
Areazine pairs this record with the original agency URL so you can check the primary source before acting. Its related labels are recall, product-safety, cpsc, Appliances.
What Happened
Dupray Industries Inc. has issued a recall for the Dupray Neat Steam Cleaner due to a risk of the boiler rupturing. This hazard occurs when the steam cleaner’s boiler is overfilled or extensively corroded and the pressure release valve (boiler cap) malfunctions. As of January 20, 2026, the company has received 15 reports of boiler ruptures, including four reports of injuries such as minor burns, bruises, lacerations, and a broken wrist. Additionally, at least seven reports of minor property damage have been documented.
Which Products Are Affected
This recall involves the Dupray Neat Steam Cleaner, a cube-shaped home steam cleaner with a black flexible hose and handheld wand.
- Product Name: Dupray Neat Steam Cleaner
- Model Number: DUP020WNA
- Batch/Date Numbers: 0118-01 through 0425-05 (Format: MMYY-XX)
- Units Affected: Approximately 97,000 in Canada and 650,000 in the United States.
- Sales Period: April 2018 through December 2025.
The model and batch/date numbers are located on a sticker on the underside of the steam cleaner base. Units bearing batch/date codes 0525-XX and later are not affected by this recall.
What You Should Do
Consumers should immediately stop using the recalled Dupray Neat Steam Cleaner and contact the company for a free replacement boiler cap.
For more information or to request a replacement, contact Dupray customer service:
- Phone: 1-800-881-8482 (Monday to Friday, 7:00 am to 6:00 pm EST)
- Email: recall@dupray.com
- Online: Visit Dupray’s recall page
Telephone service is available in both English and French. In Canada, it is prohibited by law to redistribute, sell, or give away recalled products.
Why This Matters
A malfunctioning pressure valve combined with boiler corrosion or overfilling can lead to a sudden rupture. This poses a serious risk of burns and physical injury to the user or bystanders.
Source
Information provided by Health Canada. This is a joint recall involving Health Canada, the United States Consumer Product Safety Commission (US CPSC), and Dupray Industries Inc.
Original source: Health Canada Official Notice ↗
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