Dupray Neat Steam Cleaner Recalled Due to Burn and Injury Hazards

What Happened

Dupray Industries Inc. has issued a recall for the Dupray Neat Steam Cleaner due to a risk of the boiler rupturing. This hazard occurs when the steam cleaner’s boiler is overfilled or extensively corroded and the pressure release valve (boiler cap) malfunctions. As of January 20, 2026, the company has received 15 reports of boiler ruptures, including four reports of injuries such as minor burns, bruises, lacerations, and a broken wrist. Additionally, at least seven reports of minor property damage have been documented.

Which Products Are Affected

This recall involves the Dupray Neat Steam Cleaner, a cube-shaped home steam cleaner with a black flexible hose and handheld wand.

• Product Name: Dupray Neat Steam Cleaner
• Model Number: DUP020WNA
• Batch/Date Numbers: 0118-01 through 0425-05 (Format: MMYY-XX)
• Units Affected: Approximately 97,000 in Canada and 650,000 in the United States.
• Sales Period: April 2018 through December 2025.

The model and batch/date numbers are located on a sticker on the underside of the steam cleaner base. Units bearing batch/date codes 0525-XX and later are not affected by this recall.

What You Should Do

Consumers should immediately stop using the recalled Dupray Neat Steam Cleaner and contact the company for a free replacement boiler cap.

For more information or to request a replacement, contact Dupray customer service:

• Phone: 1-800-881-8482 (Monday to Friday, 7:00 am to 6:00 pm EST)
• Email: [email protected]
• Online: Visit Dupray’s recall page

Telephone service is available in both English and French. In Canada, it is prohibited by law to redistribute, sell, or give away recalled products.

Why This Matters

A malfunctioning pressure valve combined with boiler corrosion or overfilling can lead to a sudden rupture. This poses a serious risk of burns and physical injury to the user or bystanders.

Source

Information provided by Health Canada. This is a joint recall involving Health Canada, the United States Consumer Product Safety Commission (US CPSC), and Dupray Industries Inc.